🇯🇵 Tokyo & Osaka | Equinix · NTT
Remote Hands Services in Japan
Local technicians in Tokyo and Osaka data centers. English coordination, 24/7/365 dispatch.
Your hardware is in Tokyo or Osaka. Your engineers are not. Two Sheep provides remote hands in Japan: trained technicians inside Equinix and NTT data centers, available 24/7/365, coordinated in English and reported bilingually.
Coverage: Tokyo and Osaka, Inside Equinix and NTT Facilities
Two Sheep provides data center on-site support in Japan's two main colocation markets: Tokyo and Osaka. Our technicians work inside major carrier-neutral facilities, including Equinix and NTT data centers. Our smart hands Tokyo work covers sites such as Equinix TY8 and AT TOKYO CC1; Osaka coverage follows the same model. You open a request, we go on site. No travel, no visa runs, no waiting for your own staff to fly in.
Data Centers We Cover in Japan
Tokyo: · Equinix TY sites, including TY8 · AT TOKYO CC1 and CC2 · NTT data centers Osaka: · Equinix OS sites · NTT data centers Other facilities in Tokyo and Osaka can usually be arranged; send us the facility name and we will confirm. The access process is similar at every site: you add our technicians to your facility's access list or submit a work request, and we follow that site's own security and access procedures on arrival.
Remote hands and migrations at Equinix TY8 →24/7/365 Smart Hands: What We Do
We are on call 24/7/365 for dispatch and standby. The menu covers the physical work your team cannot do from abroad: server and switch installation (rack and stack), copper and fiber cabling with patching and labeling, hardware replacement and parts swaps (disks, PSUs, memory), power cycling and console access via KVM or crash cart, visual inspections and LED status checks with photo reports, inventory and asset tagging, receiving and unpacking shipments, and decommissioning with secure removal. For complex faults, our technician stands at your rack while your engineer directs the work over video call. If you need server installation in Japan without sending anyone, this is how it gets done.
Response Times and How Dispatch Works
Emergency requests are accepted 24/7/365, including nights, weekends and Japanese public holidays. Planned work is booked into a time window you choose, and we are at the rack on schedule. How fast a technician reaches your rack in an emergency depends on the facility, its access rules and whether your access authorization is already in place, so we confirm a realistic arrival time for your specific site when you contact us, instead of promising a generic SLA. New requests are quoted within 1 business day. Tip: add our technicians to your access list before you need them, so an emergency dispatch never waits on paperwork.
Engineers Who Run Production, Not Just Tickets
Two Sheep is not a staffing agency reselling badge access. We operate our own production network infrastructure, so the people handling your hardware work with live systems every day. They know what a mislabeled cable costs at 3 a.m. Coordination is in English, the on-site presence is Japanese, and every job closes with a bilingual report. For overseas teams, that removes the two usual blockers to remote hands Japan-side: language and trust.
Built for Overseas CDN, Cloud and Network Operators
Our remote hands service is designed for infrastructure teams outside Japan: CDN and edge operators, cloud and hosting providers, carriers, and platforms running a few racks in Tokyo or Osaka. Typical requests: · New POP or capacity build-outs: receive, unpack, rack, cable and power on · Hardware refreshes and part replacements · Patching and cabling changes inside your rack or cage · Planned migrations between facilities · Hands-on troubleshooting while your engineer directs over video Because we also run logistics, we can take hardware from your warehouse abroad, through customs, to the rack. We have also delivered network hardware door to door, customs included, to 29 sites in 16 countries across Latin America and the Caribbean.
Case Study: 100 Servers Moved from Equinix TY8 to AT TOKYO CC1
A client needed 100 servers migrated between two data centers in Tokyo: Equinix TY8 to AT TOKYO CC1. Two Sheep planned the move, de-racked every machine, transported the hardware across the city, re-racked and re-cabled it at CC1, and verified each system before handover. The result: zero data loss. If we can move a hundred production servers cleanly, routine rack-and-stack is a quiet Tuesday.
How we work at Equinix TY8: remote hands and migrations →Frequently Asked Questions
Can you work in Equinix or NTT facilities without anyone from our team on site?
Yes. That is the standard engagement. You authorize Two Sheep for access under your colocation agreement; we follow the facility's security and access procedures, do the work, and send back photos plus a bilingual report. You direct everything remotely.
How fast can you dispatch a technician in Tokyo or Osaka?
We run 24/7/365 dispatch and standby. Emergency callouts go out around the clock, including nights, weekends, and Japanese holidays. For planned work, book a window in advance and we will be at the rack on schedule. Tell us the urgency when you contact us and we confirm timing in the quote.
Do you support English, or do we need a Japanese speaker?
All coordination — requests, scheduling, escalation — happens in English. On site, our technicians handle everything in Japanese with facility staff. Reports come back bilingual. You never need a translator or a local office to use remote hands in Japan.
Which data centers in Japan do you work in?
In Tokyo: Equinix TY sites (including TY8), AT TOKYO CC1 and CC2, and NTT data centers. In Osaka: Equinix OS sites and NTT data centers. Other facilities in Tokyo and Osaka can usually be arranged; send us the site name and we will confirm.
Can you receive our hardware and handle shipping and customs?
Yes. We can coordinate export and import customs clearance, international freight and delivery to the data center, then receive, unpack, inspect and rack the equipment. For a move from Equinix TY8 to AT TOKYO CC1, we brought network switches in from Hong Kong and Shanghai and had every unit on site 72 hours before the move window.
How is pricing structured?
Pricing depends on the facility, the scope of work and the timing. Send us the details and you will have a quote within 1 business day. One-off jobs and ongoing support arrangements are both available.
Do you work under NDA?
Yes. We routinely work under NDA and do not name our customers publicly, which is why the case studies on this site are anonymized.
Put Hands on Your Hardware in Japan
Tell us what you run, where it sits, and what needs doing. Send it through our contact form and you will have a quote within 1 business day.
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